Frequently Asked Questions

Web Design Services

How can I view how many hits or vistors my website is getting?2022-01-05T10:52:10+08:00

All of our custom client WordPress Websites are setup & connected to Google Analytics Here you can view realtime and past data on how many visitors you are getting, how they are referred to your website, what pages they are visiting and much more! All you will need is a Google account and we can send you an invite to access your data.

I have an existing website with a company, can I move to your service?2022-01-05T10:52:11+08:00

Yes, we can quote on and manage complete website, email and domain migration to our service. We may need your assistance as the account holder, but we can completely guide you through the process.

How long will my website take to build?2022-02-02T15:42:42+08:00

Once we receive all of your brand assets and required content, we typically have first preview available to you in 7-14 Days.

For more sophisticated projects, this can take longer depending upon how many pages or custom features you require.

If you need your website built in a hurry, we can help. Contact us to discuss your website timeline.

How much does Web Design cost?2022-02-02T15:44:49+08:00

When determining how much your web site will cost, it is best to consider the three essential elements:

  • Initial Design Cost – One off
  • Web Hosting Costs (Yearly)
  • Domain name registration costs (Yearly)

Web Hosting Services

What is managed hosting?2022-01-29T11:22:50+08:00

Setting up and maintaining a web server requires some knowledge and skill to ensure your website is accessible, secure, web compliant and more.

We offer a complete Managed service including things like monitoring server uptime, file transfer, web hosting renewals, domain settings, fixing server level technical issues. In a nut shell, we keep the web server up and running so you don’t have to worry about technical issues as they arise.

What is web hosting?2022-02-02T15:30:54+08:00

Web Hosting is the service of storing website files and data on a computer server which is accessible to everyone one the internet. Every website that is on the internet has a host server and most us a web host to manage that websites files. Not all web hosts provide the same level of performance, though.

We highly recommend you choose a web hosting service which has ultra fast PHP, is optimised for wordpress, is ultra secure, has an amazing backup system to protect your website and data.

Check out our web hosting plans for more information or get in touch to learn more.

Can you help with domains & web hosting?2022-02-02T15:39:11+08:00

Yes. We offer a complete managed service and can setup and provide complete support for all domains, website hosting, custom email addresses and more.

Email Hosting Services

Domain Names & DNS Services

How do I check if a domain name is available?2022-02-02T15:41:16+08:00

To check if a domain is available, call us and we can check for you.

Search Engine Optimisation (SEO)

How can I check if Google has indexed my website?2022-07-10T07:14:35+08:00

The quickest easiest way to check if your website has been indexed by Google is to:

  1. Go to www.google.com
  2. Type the following into the search field:
  3. site:yourdomain.com.au

Google will give you a list of all the search results for that domain and written meta descriptions of each page.

Are you looking to increase you Google Search Ranking? Speak with us about a strategy to increase your digital footprint and attract more visitors.

Does my website come with SEO?2022-02-02T15:40:42+08:00

Yes, the website comes with basic on-page Search Engine Optimsation (SEO) and written meta descriptions which is what you read in Google.

It is important to understand that Search Engine Optimisation isn’t a set and forget task. Websites are forever competing to rank in the highest positions. So over time you can rank for a wider audience with advanced and on-going Search Engine Optimisation (SEO).

Are you looking to increase you Google Search Ranking? Speak with us about a strategy to increase your digital footprint and attract more visitors.

How long does it take for my website to be ranked in Google Search?2022-01-05T22:00:09+08:00

In our experience it typically takes 7-14 Days for your website to be ranked by Google.

We speed this process up by building SEO friendly websites with sitemaps which we actively submit to Google as soon as we Go Live. This way it will increase the speed of ranking.

Are you looking to increase you Google Search Ranking? Speak with us about a strategy to increase your digital footprint and attract more visitors.

Website Care Plans

How do monthly strategy calls work?2022-07-18T07:53:11+08:00

Email is our best form of communication since it yields the fastest response. However, we know brainstorming works best on the phone or on a video call. They help focus a trajectory of the website for growth and improvements. Many times clients use this time to online screen-share small updates or training.

Does monthly time rollover?2022-07-18T07:42:54+08:00

Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not roll over. You can take comfort in the fact that what you will request within your allotted minutes of time a month (depending on your plan) will be addressed by our team with immediate attention.

What tasks are included in the dedicated support time?2022-07-18T07:55:00+08:00

We are glad you asked! Website Content update requests and small design improvements are the most common requests, however anything that can fit into your monthly support time is fair game. We just ask you to be aware that requests for new features to your website involving installing new plugins, third party integrations or a full design will likely result in a formal quote as those commonly go over the monthly dedicated time.

Can I really cancel anytime?2022-07-18T07:47:15+08:00

Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation and we will immediately stop the next payment.

I tried to update my plugins myself and it broke my website. What should I do?2022-07-18T08:05:37+08:00

It is not uncommon for conflicts to occur between WordPress, themes and plugins.The WordPress system, theme and plugin updates can sometimes fail mid-update breaking your site. These conflicts can take down your website and require restoration of your website or replacement of a plugin.

If your website is no longer working because of a plugin, please contact us and we can look into the issue for you.

Is Website Maintenance necessary?2022-07-10T07:18:30+08:00

Yes, Just like your computers operating system, websites require regular maintenance including software updates to protect against hackers, bots or even simple incompatibilities as technology changes.

Our team makes keeping your website secure and functional, easy and affordable.

Website Recovery

My Web Designer / Web Host is holding me ransom. Can you help me move my website to another provider?2022-02-02T12:38:44+08:00

We have seen many times over the years situations where our clients have had their websites “held for ransom”.

This is an incredibly stressful situation, but there is good news.

We are skilled in a number of different strategies to help you take back control of your website.

Get in touch and tell us your situation, we would be happy to help you try and retreive your website.

Will Google Ads rank my website #1?2022-01-29T11:46:32+08:00

Yes. Google Ads will get you to the top of the search results and your ad can be displayed at the top where ads appear first for chosen and related keywords.

It is important to keep in mind however that you may be competing with other competitors for the same keywords.

When two competitors are competing for the same keywords, the business with the higher bid will be placed on top.

We can help devise a Google Ads strategy to generate more leads without breaking the bank.

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